Late-Stage Enterprise Storage Startup

Scaled Operations for Success. Achieved 100% On Time Delivery. 90%+ Customer Satisfaction

Solutions

Built and scaled Global Operations and Customer Support team through rapid growth and NASDAQ IPO
Restructured and transitioned supply chain to tier 1 contract manufacturer and component suppliers
Instituted Sales & Operations Planning process
Restructured customer support team to enable scalability through automation, self-service tools and product quality improvements

Order lead time 1-2 days
On-time delivery reliably 100%
Clean order rate reliably 100%
Customer satisfaction consistently above 90%, best-in-class scores among all relevant competitors
Supply chain scalability & flexibility enabled end-of-quarter order surges